H.O.P.E. Service User Rights Charter

Service User’s Rights

 

• Confidentiality - your personal information to be kept confidential within the staff team.  If it has to be shared it is with your written consent and a private place to talk

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• To be made feel welcome

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• To be heard

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• To access services regardless of your age, race, gender, sexual orientation, religion, disability, who your friends or family are, or membership of any minority community.

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• To have a Case Manager, an assessment and an individual plan of care based on your needs and to be involved in drawing up and reviewing it.

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• The right to complain and make comments without it having a negative affect on your access to the service. You should be offered support in doing this if you want it.

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• To receive non-judgemental information on the service options available to you and, wherever possible, be offered the opportunity to make choices about these options.

 

Service User’s Responsibilities

 

• Respect the privacy of staff and other service users and treat them with respect

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• Threatening, abusive or violent behaviour is not allowed.

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• Everyone has the right to come back to H.O.P.E.

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• No illegal activity on the premises, this includes having drugs, or bringing in stolen goods.

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• Keep to the agreements of your care plan and appointment times. This is an important life skill to learn.

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• When you can, help to develop the service by making your voice heard.

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• For key working session not be unduly affected by drugs or alcohol when attending the project

 

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This Charter of Rights was reviewed and updated by a group of

6 HOPE Clients on 22nd March, 2023